Flipkart, the biggest e-retailer in India has revised the return policy for its popular products. Yes, this is sad news for Flipkart users!
Earlier, customers were allowed to return products within 30 days of purchase but now, the policy is changed and customers have to return the products within 10 days of purchase.
As per the new policy, even the commission that sellers have to pay to Flipkart has been hiked. The revised rates for sellers would be applicable from July.
The new return policy is applicable on various categories like books, electronics and mobile phones, which are also considered to be the top-selling categories on the site.
However, on categories like jewelry, watches, clothing, large appliances, fashion accessories and footwear, the old policy would be applicable, i.e. customers have 30 days to return their products.
Since their commissions are increased, there are speculations about increase in the prices of products by 9%.
A spokesperson from the company stated “The impact of this change should come into effect from July,”
This revised return policy might be an attempt by Flipkart to reduce costs. Flipkart’s return policy was popular in mature markets such as the U.S, but was pretty unique in India. However, when introduced, buyers started abusing this policy and it proved to be costly for Flipkart and sellers.
With shortened period of returning or replacing a product, sellers can deal with fraudulent replacement claims efficiently. The spokesperson also added that “The revised structure across shipping, commission and returns will enable sellers to have predictability and better manage their online business,”
So guys, what is your opinion on this change in policy?
